Ice Storm Warning

An Ice Storm Warning is in effect for New Hanover County.

County offices and facilities are closed Friday, January 21 and Saturday, January 22, as the forecast calls for freezing rain, hazardous road conditions & potential power outages.

Visit for more information and the latest from the National Weather Service.

Welcome to NHC Department of Social Services

New Hanover County Health and Human Services continues to operate and provide essential services, like economic and social work assistance, but residents should call 910-798-3500 before arriving to the building to conduct as much business by phone and eliminate in-person interactions. The Health and Human Services is operating under regular business hours, which can be viewed here.

The Department of Social Services has an email address,, for customers to send documents, requests for applications and case inquiries for Economic Services programs including:  

  • Food and Nutrition Services (formerly known as Food Stamps) 
  • Medicaid, including Long Term Care services 
  • Child Care assistance (subsidy for child care costs) 
  • Work First Family Assistance (financial assistance for working families)
  • Crisis Intervention (financial assistance for utility and housing payments) 

To report abuse or neglect, or for Social Work services, like Foster Care, Child Protective Services or Adult Protective Services, call 910-798-3420.

water bill assistance

LIEAP may be able to help with your energy bill
Social Services: 1650 Greenfield Street • Wilmington, NC 28401 • Phone 910-798-3500 • Fax 910-798-7824
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