Hurricane Ian Update

New Hanover County is no longer under any storm watches or warnings. Visit for more information.

New Hanover County services and attractions will resume normal operations on Saturday, October 1. Learn more here.


Medicaid Transportation – Eligible Medicaid recipients are assessed by a Transportation Coordinator. The Transportation Coordinator determines if the Medicaid recipient is eligible for transportation to an authorized Medicaid provider for authorized services. The mode of transportation is the most cost efficient that suits the needs of the recipient. A three day advance notice is required for in county trips and a five day notice is required for out of county trips. Out of county trips must be verified by a physician as necessary. Recipients are also required to take a Verification of Receipt of Medicaid Covered Services form to the appointment for completion by the provider and return it to the Transportation Coordinator. For more information contact transportation @ (910) 798-3500 option #7.

Work First Transportation – Each recipient of Work First Benefits who is mandated to participate in work/work related activities is eligible to receive transportation assistance as a supportive service to participate in the approved activities. The Work First Employment Services Social Worker will assess each situation and the most cost effective mode of transportation will be approved. As the Work First Benefits are temporary, each participant is expected to develop a plan to maintain their transportation needs on their own when their Work First Benefits end. The Work First transportation assistance ends when the participant’s eligibility for Work First Benefits end.

Social Services: 1650 Greenfield Street • Wilmington, NC 28401 • Phone 910-798-3500 • Fax 910-798-7824
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